23 viptaka's Privacy Policy

This privacy policy applies to all services and activities on the 23 viptaka platform. When you use our website, open an account, make a deposit or withdrawal, or contact our support team, certain information is naturally generated. This policy clearly explains how that information is collected, stored, used, and protected.

23 viptaka believes you should have control over your personal information. With that in mind, we limit the data we collect and keep only what is necessary to provide our services, maintain security, and comply with applicable laws.

Before using our site, please read our Terms and Conditions, as they apply alongside this privacy policy and together form the complete terms of our service.

When creating and managing an account on 23 viptaka, some information is provided directly by you and some is collected automatically. The categories are listed below.

2.1 Information You Provide

• Name, date of birth, and information required for identity verification
• Mobile number and email address
• Payment information — details required to process transactions via bKash, Nagad, Rocket, or bank transfer
• Documents submitted for account verification (national ID or passport)
• Messages and attachments you send when contacting our support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Login times, page view history, and session duration
• Usage patterns collected through cookies and similar tracking technologies
• Transaction history and records of gaming activity

2.3 Information Received from Third Parties

When needed for identity verification or fraud prevention, we may receive information from trusted third-party services. This information is used solely to confirm the security and accuracy of accounts.

Your information is used only for specific and legitimate purposes. 23 viptaka never uses your information for unnecessary purposes.

1. Account Management and Verification: Completing the registration process, confirming identity, and verifying the 21+ age requirement.
2. Transaction Processing: Handling deposit and withdrawal requests quickly and securely. Keeping transaction data safe when using our payment methods — bKash, Nagad, Rocket, and bank transfer.
3. Customer Support: Resolving your questions and issues via live chat or email.
4. Security and Fraud Prevention: Detecting unusual activity, preventing multiple account creation, and protecting against unauthorised access.
5. Legal Compliance: Meeting any legal obligations, including regulations related to anti-money laundering.
6. Service Improvement: Reviewing user experience to improve the platform's functionality and design.
7. Promotional Communications: Sending messages about bonuses and offers if you have given consent — which can be withdrawn at any time.

23 viptaka does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below.

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical infrastructure maintenance. These providers receive information only for their specific tasks and may not use it for any other purpose.

4.2 Legal Obligations

Information may be provided to comply with legal obligations under a valid order from a government authority or court. In such cases, we supply only the minimum information required.

4.3 Business Changes

If there is a significant change in business ownership or structure, user information may be transferred. In that case, protection equivalent to this privacy policy will be maintained.

4.4 International Transfers

Some of our service providers may be located in other countries. When transferring information in such cases, appropriate safeguards are used, such as contractual terms and encryption technology.

23 viptaka uses multiple technical and administrative measures to keep your information secure. Our entire site is protected with SSL encryption, so all data exchanged between your browser and our servers remains encrypted.

Our security framework includes:

• AES-256 encryption for sensitive data
• OTP-based two-step verification option when accessing your account
• Strictly limited data access — only authorised staff can view specific information
• Regular security reviews and vulnerability testing
• A separate secure server environment for payment information
• Automated alerts for unusual logins or transactions

However, no method on the internet is 100% secure. While we take every precaution, we also ask you to keep your password confidential and avoid logging in from unfamiliar devices.

Cookies are small data files stored on your device that improve the site's functionality. 23 viptaka uses the following types of cookies:

6.1 Essential Cookies

These are necessary for the site's core functions — such as maintaining login sessions and verifying security tokens. These cookies cannot be disabled, as the site will not work properly without them.

6.2 Functional Cookies

These cookies remember your language preference, theme settings, and other preferences, reducing the need to set them again each time you log in.

6.3 Analytics Cookies

Analytics cookies help us understand which sections of the site are used most and where there is room for improvement. This data is generally aggregated and does not identify any individual.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

We keep your information only for as long as necessary. Retention periods may vary by data type:

• Account Information: For the duration the account is active, and for a specified period after closure as required by legal obligations.
• Transaction Records: Retained in accordance with financial regulations. Records are kept for a set number of years after a transaction is completed.
• Identity Verification Documents: Retained for the period prescribed by law after verification is complete.
• Support Communications: Generally kept for up to two years so that prior context can be understood when a follow-up request is made.
• Analytics and Log Data: Typically deleted automatically within 90 days to one year.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

You have certain fundamental rights over your own information. 23 viptaka respects these rights and will try to respond to requests within a reasonable time.

8.1 Right to Access

You may ask what information we hold about you. Contact our support team and we can provide a summary of your data.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request a correction. Basic information can be changed directly from your account settings.

8.3 Right to Request Deletion

Where there is no legal obligation to retain data, you may request that your account and associated information be deleted. This request may be put on hold during an active investigation or legal process.

8.4 Opting Out of Promotional Communications

If you no longer wish to receive emails or messages about bonuses or offers, contact support at any time or turn off the option yourself from your account settings.

To learn about your rights and options around responsible gaming, read our Responsible Gaming page, where various protection options including self-exclusion are described in detail.

23 viptaka's services are for individuals aged 21 and above only. We do not knowingly collect or store the personal information of any minor.

Age verification is mandatory at registration. If an account is suspected to belong to a minor, we suspend it immediately and take steps to delete the associated information. Parents or guardians may report any such concern to our support team.

Our platform offers games from providers such as PG Soft, Pragmatic Play, JILI, Evolution, and Spribe. These providers operate their games within their own technical environments and may have their own privacy policies.

During payment processing, some information passes through the systems of bKash, Nagad, Rocket, or a bank. The privacy and security policies of those payment providers apply to their respective services.

23 viptaka is not responsible for the data protection practices of third parties. You should therefore read the terms of each relevant service separately.

This privacy policy may be updated from time to time as our services expand or due to legal changes. For significant changes, we will post a clear notice on the site and update the "Last Updated" date at the top of the document.

Continued use of the site after an update will be taken as your acceptance of the revised policy. If you object to any change, the option to close your account remains open at all times.

For answers to frequently asked questions about this policy, visit our FAQ page, where questions on accounts, payments, and security are all answered in one place.

If you have any questions, concerns, or requests regarding this privacy policy, our support team is ready to help. We provide assistance in both Bengali and English.

Ways to reach support:

• Live chat on the site — active 24/7, the fastest way to get a response
• Email: [email protected]

Responses to privacy-related requests are generally given within business days. For complex requests, it may take a little longer, but you will be informed in advance.