Responsible Gaming —
Keep Yourself and Your Family Safe
Enjoy gaming within your limits. 23 viptaka believes that healthy, informed habits are what keep gaming enjoyable in the long run.
To open an account at 23 viptaka and take part in any casino or betting activity, you must be at least 21 years old. Access by minors is strictly prohibited.
Why Responsible Gaming Matters
Online casino and sports betting can be a form of entertainment, but it is never a guaranteed source of income. 23 viptaka believes every player should set a budget in advance and not go beyond that limit. Play for enjoyment — not to chase losses.
Our Terms and Conditions clearly state that gambling carries financial risk. If any player feels that gaming is affecting their daily life or family relationships, seeking help now is the right decision.
23 viptaka's responsible gaming policy places every player's interests first. Below we explain how you can set your own gaming limits and where to find support if you need it.
Tools to Keep Yourself Safe
23 viptaka offers several self-regulation features for players. To use any of them, contact our 24/7 live chat directly.
Deposit Limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Decreasing a limit takes effect immediately; a waiting period applies for increases.
Session Time Limits
Decide in advance how long you will play in one session. When the set time is up, the system will notify you so you can avoid spending too long at once.
Cooling-Off Period
If you feel you need some distance, place a temporary break on your account for 24 hours to 30 days. You will not be able to log in during this time.
Self-Exclusion
If you need a long-term break, request self-exclusion. Your account can be kept closed for a minimum of 6 months up to permanently. This decision takes effect immediately.
Activity Review
View your deposit, withdrawal and betting history at any time. Understanding your own spending patterns is the first step toward responsible gaming.
Support Centre
Contact our live chat or email to set up any limit or exclusion. The support team will respond in Bengali.
Warning Signs
If you notice any of the signs below in yourself, consider seeking help. These are not signs of weakness — they are signs of awareness.
Exceeding Your Budget
You are repeatedly depositing beyond your set budget or borrowing money to play.
Chasing Losses
After a loss, you are placing bigger bets to try to win back what you lost.
Impact on Relationships
You are spending less time with family or friends and more time gaming.
Impact on Sleep and Health
Gaming is disrupting your sleep, eating or daily routine.
Assess Yourself
Think through the questions below. If you answer "yes" to more than one, it may be time to seek help.
- Did you play repeatedly last week to try to recover money you had lost?
- Has a family member or someone close to you expressed concern about your gaming habits?
- Do you feel restless or anxious when you try to stop gaming?
- Have you ever used money meant for rent, groceries or other essential expenses to place a bet?
- Are you finding it hard to concentrate at work or study because gaming is constantly on your mind?
- Have you lied to family or friends about your gaming?
Where to Get Help
You are not alone. Acknowledging a problem and asking for help takes courage. The following options are available to you.
23 viptaka Live Chat
Talk to our support team in Bengali any time, day or night. Discuss deposit limits, self-exclusion or any concern you have — the team operates in complete confidence.
Email Support
If you prefer to communicate in writing, send a message to our support email. Our team responds in both Bengali and English and keeps your information secure.
Family and Counsellors
Talk openly with a trusted family member or friend. Professional psychological counselling can also be effective. Our support team can point you toward local counselling services.
Under 23 viptaka's Privacy Policy, all responsible gaming requests and support-related communications are kept completely confidential. Your personal information is never shared with third parties.
For answers to common questions, visit our FAQ page — it contains detailed information on account management, setting limits and the exclusion process.
Protection of Minors
No one under 21 may open an account or play at 23 viptaka. Age is verified during registration and additional identification may be requested in cases of doubt. Any account found to belong to a minor is closed immediately.
If there are minors in your household, using device-level parental controls is recommended. This feature is available in the settings of your smartphone or computer.
If you suspect that a minor is using the site, notify us immediately via live chat. We will take swift action.
Healthy Gaming Habits
Responsible gaming is not just about following limits — it is a considered mindset. Keeping to the habits below will ensure gaming stays within the bounds of entertainment:
- Set a fixed budget before you start playing and commit to not depositing more even if you lose it all.
- Trying to recover lost money through more play is never a good idea. Treat each session independently.
- Avoid betting while drinking or under stress — your ability to make decisions is reduced at those times.
- Take regular breaks. Long sessions cause fatigue and reduce judgement.
- Set a winning goal — decide on an amount you want to win and end the session once you reach it.
- Think of betting as an entertainment expense, not a way to earn money.